Refund Policy
At CAD Academy, we strive to provide our students with the best possible learning experience. However, we understand that sometimes circumstances may arise where a student may require a refund. Our refund policy is designed to ensure that such requests are handled fairly and efficiently.
Eligibility for Refund
Cad Academy is committed to protecting the privacy of our customers and visitors to our website, https://cadacademy.lk/. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it. By using our website, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
- Refunds will be granted only if the course has not been accessed or downloaded.
- Refunds will not be granted for courses that have already been completed or for any partial completion of the course.
- If you have any technical issues with the course, we encourage you to contact our support team for assistance.
Process for Requesting a Refund
To request a refund, please send an email to [email protected] with the following information:
- Your full name
- Order number
- Reason for requesting a refund
Refund Processing Time
Once we have received your refund request, we will process it within 7 business days. The refund will be credited back to the original payment method used to make the purchase.
Contact Us
If you have any questions or concerns regarding our refund policy, please do not hesitate to contact us at [email protected]. Our support team is available to assist you Monday to Friday, 9 am to 5 pm (GMT+5:30).
